Frequently Asked Questions
Everything you need to know before placing your first order.
Getting Started
What do I need to get started?
Can I submit slides from any medical school?
Can I submit slides in another language?
Can I request cards for a specific subset of slides?
Cards & Quality
Are the cards made by a human or an AI?
What if a card is wrong?
How many cards do I get per slide?
Can I mix card types in one order?
Will the cards work with AnkiMobile?
Pricing & Billing
What is the difference between a Block Package and a Subscription?
Do unused subscription slides roll over?
Can I cancel my subscription?
Can I upgrade or downgrade?
Is there a student discount?
Delivery
How long does delivery take?
How do I receive my cards?
What if I miss a deadline?
Technical
What file formats do you accept?
What version of Anki do you support?
Are my slides kept private?